FAQs

Everything about sizing, customization, shipping and returns — before you order.

🚚 Free shipping over €69 · Duties & taxes included

Sizing & Fit

How to pick your size
How do I choose the right size?
Use our Size Guide and measure your chest (around the fullest part) and body length (shoulder to hem). Compare with the chart — measuring a jersey you already own is the safest way to match your fit. When you're between sizes, size up for a relaxed game-day look or down for a closer layer.
Do you offer kids and baby sizes?
Yes. We cover the full range:
  • Infant & Baby — by month (0–3M, 3–6M, 6–12M, 12–18M, 18–24M)
  • Toddler — 2T / 3T / 4T
  • Little Kids — YXS / YS / YM (5–8 yrs)
  • Big Kids — YL / YXL (9–12 yrs)
For kids, height is the most reliable guide — size up if they're near the top of a range.
Do shorts fit true to size?
Shorts are sized by natural waist and hip. Soccer shorts run shorter and closer; basketball shorts run longer and looser. If you're between sizes, size down for a soccer fit or up for a relaxed basketball fit. See the Shorts tab in the Size Guide.
What's the difference between Fan Edition and Classic Edition?
Two cuts to match how you wear it:
  • Fan Edition — standard, relaxed cut for everyday wear and matchdays.
  • Classic Edition — tailored athletic cut, closer to the body for a sharper look.
Both use the same print and material; only the fit differs. Check the cut label on each product page.

Customization & Printing

Make it yours
Can I add a name and number?
Yes — most jerseys include free personalization: add any name and number at checkout. Pick your league, team and player, or enter your own text. We'll print it in a clean, even font matched to the kit.
Does printing change the size or fit?
No. Printing is applied to the finished garment and does not affect the size or fit. Always choose your size from the chart first, then add your print.
Can I request a name/number not shown in the list?
Yes. Use the "Custom name & number" field at checkout and type exactly what you want. We'll match the style to the kit as closely as possible. Special characters may be adjusted for print clarity.
How should I wash a printed jersey?
To keep the print sharp:
  • Turn inside out before washing
  • Use cold water, gentle cycle
  • Do not bleach or iron directly on the print
  • Hang dry — avoid high-heat tumble dry

Shipping & Delivery

Where & how long
Do you offer free shipping?
Free standard shipping on orders over €69, with duties & taxes included at checkout — no surprise fees on delivery. Orders under €69 ship at a flat rate shown at checkout.
Where do you ship?
We ship worldwide, with the fastest service to Europe and the Americas. Enter your address at checkout to see the exact rate and delivery estimate for your country.
How long does delivery take?
Each jersey is made to order. Typical timeline:
  • Production: 3–5 business days
  • Delivery: 7–15 business days depending on destination
Custom or high-demand items may take a little longer — we'll email you if so.
Is tracking provided?
Yes. Once your order ships, you'll get a tracking number by email so you can follow it to your door.

Returns & Exchanges

If it's not right
What is your return policy?
We accept returns within 30 days on non-customized items in original condition. Just reach out and we'll start the return — you'll get a refund or exchange once we receive the item.
Can I return a customized jersey?
Personalized items are made to order, so they can't be returned for a change of mind. If there's a print defect or quality issue, contact us within 30 days with a photo and we'll make it right — free replacement or refund.
What if the size is wrong?
For non-customized items, exchange for the correct size within 30 days. For customized items, check the size carefully before ordering using the Size Guide — we can still help if there's a production error.

Payment & Orders

Checkout & account
Which payment methods do you accept?
We accept major credit/debit cards and PayPal. Checkout is encrypted and secure — we never store your full card details.
Can I change or cancel my order?
Because items are made to order, changes are only possible before production starts. Email us as soon as possible with your order number — if it hasn't gone into production, we'll update or cancel it.
How do I track my order?
Use the tracking link in your shipping email, or reply to your order confirmation and we'll send the latest status.
Still have a question? Reach our team at sportshub.service@outlook.com — we reply within 24 hours. Most questions are answered faster in the sections above. 👆